Shipping Policy – LONGSHUI Store
At LONGSHUI, we understand that timely, safe, and discreet delivery is essential. That’s why we cover all shipping and customs fees, ensuring you never pay any extra charges and can shop with complete peace of mind.
Order Processing
All orders are processed within 24 hours of payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
Once your order is processed, you will receive a confirmation email with tracking information, allowing you to monitor your package in real time.
Shipping Methods and Delivery Times
We use trusted carriers to ensure your order arrives safely and discreetly worldwide.
Estimated delivery times:
United States: 7–10 business days
United Kingdom: 7–10 business days
Europe (EU countries): 7–10 business days
Delivery times may vary slightly due to carrier delays or local holidays. All shipping and customs fees are covered by LONGSHUI, so you will never be asked to pay extra.
Shipping Costs & Customs
LONGSHUI covers all shipping, customs, and import fees.
Customers do not pay any additional charges at checkout or upon delivery.
You can shop confidently, knowing there are no hidden fees.
Discreet and Private Packaging
Your privacy is our priority. All orders are shipped in plain, unmarked packaging.
Neither the package nor the billing statement contains any reference to the product or its contents, ensuring complete discretion.
Order Tracking
After your order is shipped, you will receive a tracking number via email.
You can monitor your package from dispatch to delivery.
Please allow 24–48 hours for tracking updates to appear after shipment.
Lost, Damaged, or Delayed Packages
While we work with trusted carriers, unforeseen events may occur:
If your package is lost, delayed, or damaged, contact support@longshui.store within 7 days.
We will promptly replace or refund your order to ensure a worry-free shopping experience.
Multiple Items and Large Orders
Orders containing multiple items may arrive in separate packages depending on product size or logistics, but all packages are shipped promptly and within the estimated delivery window.
Accuracy of Shipping Address
Please ensure your shipping address is complete and accurate.
While LONGSHUI will assist with any delivery issues, providing an accurate address ensures your order reaches you quickly and smoothly.
Customer Support
For any questions regarding shipping, tracking, or delivery, contact our support team:
Email: support@longshui.store
Response Time: Within 24 hours, Monday–Friday
We are always ready to help and ensure your shopping experience is hassle-free.
Privacy & Security
At LONGSHUI, your privacy is our top priority:
Packages are discreet, and billing statements are neutral
Your personal information is never shared with third parties
You can shop with complete peace of mind, focusing on enjoying your purchase
Why Customers Trust LONGSHUI
Fast Processing – Orders handled within 24 hours
Reliable Delivery – Trusted carriers for safe arrival
Zero Customer Costs – Shipping, customs, and import fees are fully covered
Discreet Packaging – Complete privacy, unmarked packages and neutral billing
Tracking Included – Monitor your order every step of the way
Responsive Support – Dedicated team ready to assist
We aim to make your shopping experience safe, discreet, and worry-free, so you can fully enjoy your purchase.
Key Highlights
Orders processed within 24 hours
Estimated delivery: 7–10 business days (USA, UK, EU)
LONGSHUI covers all shipping and customs fees – zero cost to customers
Discreet packaging ensures complete privacy
All orders come with tracking
Customer support ready for any shipping issues