Return & Refund Policy

At Longshui Store, we take pride in the quality of our Dragon Delay Spray products. Your satisfaction is our highest priority, and we want to ensure you have a pleasant shopping experience. Our simple and transparent return policy provides you with peace of mind and confidence in your purchase.

Try Before You Decide

Each product comes with a trial size so you can experience its quality before committing to full use. We believe you should feel completely confident in your purchase, and if you’re not entirely satisfied, we offer a full refund.

Satisfaction Guarantee

If for any reason you are not completely satisfied with your purchase, we offer a full refund. Simply contact our customer support team within 30 days of receiving your order, and we will assist you with the return process — at no cost to you.

How to Request a Return

To initiate a return, please fill out the contact form below with your order details. Our customer support team will get in touch with you shortly to provide return instructions and the return address.

Once your return request is confirmed, please ensure the product is securely sealed and the packaging is intact before shipping it back. We will arrange the return and ensure the process goes smoothly for you.

Free Return Shipping

We cover all return shipping costs. A prepaid return label will be provided, ensuring that you incur no additional expenses. The return process will be simple and hassle-free.

Refund Process

Once we receive and inspect your return, we will process a full refund to your original payment method. Refunds typically take 5–7 business days to process.

You will receive a confirmation email once the refund has been completed. Please note, depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

How to Request an Exchange

If you receive a damaged product or a product that does not match the description, please fill out the contact form below to initiate an exchange. Our customer support team will promptly reach out to you and provide instructions for the exchange.

For damaged products or incorrect items, you do not need to return the product. You may handle it on your end, and we will send you a replacement product at no additional cost, covering all associated expenses.

Our Promise

Shopping with Longshui Store is risk-free. We are committed to delivering exceptional product quality and providing the best customer service possible. Your satisfaction is our success, and we strive to build your trust through exceptional service and discretion.