Privacy Policy – LONGSHUI Store (GDPR Compliant)
At LONGSHUI, your privacy and data security are our top priorities. We are committed to protecting the personal information you provide, ensuring a safe, discreet, and reliable shopping experience, and complying with the European Union’s General Data Protection Regulation (GDPR).
1. Data Controller Information
Company Name: LONGSHUI Store
Responsible Person (DPO Contact): Wu Zheng
Email: support@longshui.store
Company Address: Majin Industrial Park, Huiyuan Township, Shuncheng District, Fushun City, Liaoning Province, China
As the data controller, we are responsible for processing your personal information in accordance with GDPR requirements.
2. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personal information: Name, email address, shipping address, phone number
Payment information: Billing details (processed securely via our payment partners)
Usage data: Pages visited, time spent on the site, device information, IP address
Customer interactions: Support inquiries, feedback, or requests
This information helps us provide order processing, customer support, personalized experiences, and website optimization.
3. Legal Basis for Data Processing
Under GDPR, the legal basis for collecting and processing your data includes:
Contract performance: To process and fulfill your orders
Legitimate interests: To ensure account security, prevent fraud, and improve services
Consent: For marketing and promotional communications (which can be withdrawn at any time)
Legal obligations: To comply with tax or other legal requirements
4. How We Use Your Information
We use your data for the following purposes:
Order processing and delivery: Ensure your orders are accurate and on time
Customer support: Respond promptly to inquiries
Marketing and promotions: Send product updates, offers, and special deals (with consent)
Website optimization and analysis: Improve functionality and user experience
Security: Prevent fraud and unauthorized activity
5. Data Retention
Order and transaction data: Retained for 5 years (compliant with financial and tax regulations)
Customer account information: Retained until account closure or user request for deletion
Marketing and subscription information: Retained until unsubscribed or consent withdrawn
Usage data and logs: Retained for 1 year for website analysis and optimization
6. Cookies & Tracking Technologies
We use cookies and tracking technologies to:
Improve website performance and functionality
Remember shopping cart contents and user preferences
Analyze traffic and improve user experience
Upon your first visit, a cookie consent banner will appear, allowing you to accept or reject cookies. Disabling cookies may affect certain site functions.
7. Third-Party Services
We may work with third-party services, including:
Payment processing
Shipping and logistics
Analytics and advertising
These partners only access the information necessary to provide their services and are bound by strict confidentiality agreements.
8. Your Rights
Under GDPR, you have the following rights:
Access your personal data
Request correction or deletion
Restrict processing
Withdraw consent (for marketing purposes)
Data portability: Request a copy of your data
Right to lodge a complaint: Contact the relevant data protection authority
To exercise your rights, please contact Wu Zheng (support@longshui.store). We will respond within GDPR-mandated timeframes.
9. Privacy & Minors
Our products and services are not intended for individuals under 18 years old.
We do not knowingly collect personal information from minors.
10. International Data Transfers
LONGSHUI serves customers worldwide. By submitting your personal information, you consent to cross-border transfer, storage, and processing, in compliance with GDPR data protection standards.
11. Data Security Measures
Use of SSL encryption and secure servers
Payments processed through trusted partners
Regular monitoring for suspicious activity
Employees trained in data protection best practices
Your personal information will never be sold or shared without consent.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in laws, technology, or business practices.
The latest version is always available on our website. We encourage you to review it periodically.
13. Contact Us
If you have any privacy-related questions or requests, please contact:
Responsible Person: Wu Zheng
Email: support@longshui.store
Company Address: Majin Industrial Park, Huiyuan Township, Shuncheng District, Fushun City, Liaoning Province, China
We are committed to protecting your personal information and providing a safe, discreet, and trustworthy shopping experience.