Refund Policy

Refund Policy – LONGSHUI Store

At LONGSHUI Store, we are committed to providing a safe, discreet, and satisfactory shopping experience. We understand that issues may sometimes arise with your order, and we strive to make the refund process as smooth and transparent as possible.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • The product you received is defective, damaged, or incorrect
  • The order does not match the description on our website
  • You notify us within 7 days of delivery

Please note: Refunds are not available for:

  • Products that have been opened or used improperly
  • Orders placed by individuals under 18
  • Change of mind or personal preference (unless otherwise approved under our special policy below)

2. Special Satisfaction Guarantee (No Return Required)

To make your experience more convenient and discreet, we offer a special satisfaction guarantee:

If you are not satisfied with the product, you do not need to return it.

Instead, you may request a refund by providing a simple destruction video of the product, showing that it has been safely disposed of.

This process helps:

  • Avoid the need for return shipping
  • Maintain your privacy
  • Speed up the refund process
  • Ensure a hassle-free experience

Important:

  • The destruction must be clearly shown in the video
  • The product must be visibly unusable after disposal
  • Our team may provide specific instructions if needed

Once verified, your refund will be processed accordingly.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@longshui.store within 7 days of receiving your order
  2. Provide your order number, product name, and a clear description of the issue
  3. Attach photos or a destruction video (if applying under the satisfaction guarantee)

Our team will review your request and guide you through the next steps.

4. Refund Process

Once your refund request is approved:

  • Refunds will be issued to your original payment method
  • Processing time is typically 5–10 business days, depending on your bank or payment provider
  • Any partial refunds or special cases will be communicated via email

5. Shipping & Return Costs

  • LONGSHUI covers shipping and customs fees for eligible cases
  • For standard refund cases, return instructions may be provided if required
  • Under the satisfaction guarantee, no return shipment is necessary

6. Discreet Handling

All refund-related communication and processes are handled with strict discretion.

  • No sensitive product details are disclosed unnecessarily
  • Packaging and communication are handled privately
  • Your personal information remains fully protected

7. Contact Us

If you have any questions or concerns regarding refunds, please contact:

Responsible Person: Wu Zheng
Email: support@longshui.store
Company Address: Majin Industrial Park, Huiyuan Township, Shuncheng District, Fushun City, Liaoning Province, China

We are committed to providing a reliable, confidential, and hassle-free refund experience.